DOCS FOR OPERATORS.
NOT TOURISTS.
No fluffy "getting started" guides. These are operational runbooks. Built for the people who actually run deployments, handle MFA challenges, and recover from lockouts. Every doc assumes you know what you're doing and need the specific answer fast.
MFA RUNBOOKS
Step-by-step procedures for handling MFA challenges across supported sequencer platforms. Token refresh workflows. Backup code protocols.
LOCKOUT RECOVERY
Account lockout diagnosis and recovery procedures. Platform-specific unlock workflows. Credential rotation guides for compromised accounts.
BROWSER FAILURE HANDLING
Diagnosis guides for browser-level failures during upload. Screenshot interpretation. Common failure patterns and their resolutions.
STATUS DEFINITIONS & RETRY GUIDANCE
Complete reference for all four deployment statuses. Decision trees for retry strategies. When to retry, when to refresh credentials, when to skip.
DEPLOYMENT TROUBLESHOOTING
Common deployment failures and their root causes. Configuration validation checklists. Pre-deployment audit procedures.
SUPPORT ESCALATION FORMAT
How to report issues. Required diagnostic artifacts. Expected response windows. You get a direct line to an engineer -- here's how to use it.